Rental Conditions

Minimum Rental Period

The minimum rental period is 24 hours.

General Terms

Vehicle rental is possible with a valid driving license. The renter receives the vehicle in proper working condition and agrees to use it in accordance with applicable laws and these rental terms.

Age Requirements

The minimum age for drivers is 21 years, with at least one year of driving experience.

Prices and VAT

All rental prices are stated in euros and include VAT at a rate of 21%.

Reservations

You can reserve a vehicle:

• by phone at +382 69 200 299
• by email at [email protected]
• directly through our website using the online booking form

A reservation is considered confirmed once a booking voucher has been issued.

Vehicle Pickup and Return

Vehicles can be picked up and returned at the airport, in the city, or at another pre-agreed location. One-way rentals (pickup in one city and return in another) are possible with prior notice and an additional fee.

Airport Pickup

For airport reservations, the renter is required to provide the flight number. Our staff will meet you at the airport exit holding a sign with your name and will escort you to the parking area.

Payment

We accept cash, debit cards, and credit cards. Payment is made upon vehicle pickup unless otherwise agreed.

Deposit

The deposit ranges from 100€ to 200€, depending on the vehicle category. The deposit is taken in cash and returned in cash to the customer. If the renter selects Full Coverage insurance, no deposit is required.

Insurance

All vehicles include basic TPL (Third Party Liability) insurance. Additional insurance options:

• CDW – liability up to 1,500€
• SCDW – liability up to 500€
• Full Coverage – 0€ liability

In case of damage caused by a third party where the renter is not at fault, the insurance covers the full damage.

Fuel Policy

The vehicle is delivered and returned with the same fuel level (full-to-full policy).

Additional Driver

An additional driver can be added with a valid driving license. The fee for an additional driver is 10€ for the entire rental period.

Border Crossing

Cross-border travel is allowed with prior notice and an additional fee, along with the required documentation.

Reservation Cancellation

Reservations can be cancelled free of charge up to 24 hours before vehicle pickup.

Renter Responsibility

The renter is responsible for traffic violations, fines, improper use of the vehicle, and loss of keys or documentation. The vehicle must not be used for racing, off-road driving, or commercial purposes without prior approval.

Traffic Accident

In case of a traffic accident, the renter is required to obtain a police report. Without an official police report, insurance coverage may be invalid.

Insurance Limitations

Insurance does not cover damage caused on off-road terrain, nor damage resulting from improper or negligent use of the vehicle.

Early Vehicle Return

If the renter decides to return the vehicle before the end of the agreed rental period, the vehicle may be returned, but no refund will be issued.

Traffic and Parking Fines

All traffic and parking fines incurred during the rental period are the sole responsibility of the renter, i.e. the person named in the rental agreement.